Active Directory Administration, new user setups (User Accounts, MS365 apps)
Setting up devices using Intune
Frequent troubleshooting of Microsoft 365 applications
Dataquest
IT Support Analyst •Feb 2023 - August 2023
Escalating calls to 2nd and 3rd line support teams, created and deleted users on AD and Azure AD, monitored and documented performance and up-time for company
products